Course curriculum

    1. What is CSR?

    2. The Benefits of CSR

    3. Why and how we do it.

    4. Skills training Para Launguage

    5. Skill set non-Lexiel sounds.

    6. Skill set Retaining information.

    7. Skill set Empathy.

    8. Skill set 10 things not to say

    9. Skill set Confidence using tone of voice.

    1. Asking effective questions

    2. Example of questions for various conditions on a refrigerator complaint.

    1. Defining cultural awareness

    2. The Importance of Inclusion

    3. Identifying Culture

    1. The Role of Empathy in CSR

    1. Closing Thoughts

About this course

  • Free
  • 16 lessons
  • 1.5 hours of video content

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