Great Plains CSR Orientation

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Course curriculum

1. Welcome!
1. Our Mission Statement & Core Values
1. History of the Company
2. History of Sub Zero
3. History of Wolf
4. History of Cove
5. Test Your Knowledge
1. List of Current Office Staff
2. Test Your Knowledge
1. Great Plains Territory
2. Regional Parts Distributor Map
3. Field Service Managers Map
4. Test Your Knowledge
1. 400 Series/Wine Storage
2. 600 Series
3. 700 Series
4. Built In Series
5. Integrated Series
6. Professional Series
7. Under Counter Icemaker
8. Under Counter Series
9. Model# Breakdown
10. Model Timeline
1. Coffee Maker
2. Convection Steam Ovens
3. Cooktops
4. Dual Fuel Series
5. E-Series Wall Ovens
6. Gas Range (GR) Series
7. Induction Range
8. Integrated Cooktops
9. L Series Wall Ovens
10. M Series Wall Ovens
11. Outdoor Grills
12. Pro Series Range & Rangetops
13. Sealed Range Tops
14. Ventilation
15. Model Identification
16. BBQ Model Number Key
17. Old Wolf Models
1. Model Key
1. Exercise
1. Sub Zero - Wolf - Cove
2. Serial Tag Location Exercise
3. Serial Tag Location Exercise: Where is the Model and Serial number tag located on the following units?
1. Sub Zero
2. Wolf
3. Cove
4. Warranty Exercise
1. 201R/201F
2. 249RP
3. 3211RFD
4. 532
5. 695
6. 700TCI
7. 700TCI-3
8. BI-48SD
9. 315
10. UC-15I
11. IT-36R(ID)
12. ID-36C/I
13. IT-36CI(ID)
14. 648PRO
15. PRO3650
16. UC-24B
17. UC-24C/I
18. 424
19. 427R
20. BW-30
21. IW-30
22. UW-24
1. EC24S/EC24B
2. CSO24
3. CE365
4. CT36E/CT36EU
5. CG365C
6. CG365P
7. CG365T
8. CT36G
9. CI365
10. CT36I
11. CW24
12. DUAL FUEL (DF)
13. GAS RANGE (GR)
14. INDUCTION RANGE (IR)
15. INTEGRATED MODULES
16. MC24
17. MD24/MD30
18. MDD
19. BBQ
20. OG
21. PRO SERIES RANGE & RANGETOPS
22. SPO24/SPO30
23. VS24
24. CTWH30/CTWH36
25. DOWNDRAFT (DD)
26. PRO WALL HOOD (PW)
27. E SERIES WALL OVENS
28. L SERIES WALL OVENS
29. M SERIES WALL OVENS
30. WWD30
1. DW2450 & DW2450WS
1. 251RFD
2. 251RFD COSMETIC VIEW PARTS LOOKUP EXERCISE
3. 251RFD DOORS PARTS LOOKUP EXERCISE
4. 251RFD SYSTEM PARTS LOOKUP EXERCISE
5. 3211RFD
6. 3211RFD DOOR PARTS LOOKUP EXERCISE
7. 3211RFD COSMETIC PARTS LOOKUP EXERCISE
8. 3211RFD SYSTEM VIEW PARTS LOOKUP EXERCISE
9. 424
10. 424 DOOR PARTS LOOKUP EXERCISE
11. 424 COSMETIC PARTS LOOKUP EXERCISE
12. 590
13. 590 COSMETIC PARTS LOOKUP EXERCISE
14. 590 DOOR PARTS LOOKUP EXERCISE
15. 590 SEALED SYSTEMS PARTS LOOKUP EXERCISE
16. 650
17. 650 COSMETIC PARTS LOOKUP EXERCISE
18. 650 DOOR PARTS LOOKUP EXERCISE
19. 650 MECHANICAL PARTS LOOKUP EXERCISE
20. 650 SEALED SYSTEM PARTS LOOKUP EXERCISE
21. BI-30U
22. BI-30U DOOR PARTS LOOKUP EXERCISE
23. BI-30U FREEZER INTERIOR PARTS LOOKUP EXERCISE
24. BI-30U REFRIGERATOR INTERIOR PARTS LOOKUP EXERCISE
25. BI-30U SEALED SYSTEM PARTS LOOKUP EXERCISE
26. 700TCI-3
27. 700TCI-3 DOOR PARTS LOOKUP EXERCISE
28. 700TCI-3 COSMETIC PARTS LOOKUP EXERCISE
29. 700TCI-3 MECHANICAL PARTS LOOKUP EXERCISE
30. 700TCI-3 SEALED SYSTEM PARTS LOOKUP EXERCISE
31. IT-30CI(ID)
32. IT-30CI(ID) DOOR PARTS LOOKUP EXERCISE
33. IT30CI(D) HEADER & UPPER WATER/INTERIOR PARTS LOOKUP EXERCISE
34. IT30CI(D) LOWER BOX PARTS LOOKUP EXERCISE
35. IT30CI(D) UNIT TRAY PARTS LOOKUP EXERCISE
36. UC-15I
37. UC-15I CONTROL BOX PARTS LOOKUP EXERCISE
38. UC-15I EVAPORATOR AND ICE BIN AREA PARTS LOOKUP
39. UC-15I REFRIGERATION COMPARTMENT PARTS LOOK UP
40. UC-15I CONDENSING COMPONENTS PARTS LOOK UP
41. UC-15I PANELS LOOKUP
42. PRO4850
43. PRO4850 DOOR & DRAWERS PARTS LOOKUP EXERCISE
44. PRO4850 FREEZER INTERIOR PARTS LOOKUP EXERCISE
45. PRO4850 REFRIGERATOR INTERIOR PARTS LOOKUP EXERCISE
46. PRO4850 SEALED SYSTEM PARTS LOOKUP EXERCISE
47. UC-24CI
48. UC-24CI COSMETIC PARTS LOOKUP EXERCISE
49. UC-24CI DOOR PARTS LOOKUP EXERCISE
50. UC-24CI MECHANICAL PARTS LOOKUP EXERCISE
51. UC-24CI SEALED SYSTEM PARTS LOOKUP EXERCISE
52. UC-24RO
53. UC24-RO COSMETIC VIEW PARTS LOOKUP SHEET
54. UC-24RO MECHANICAL PARTS LOOKUP EXERCISE
55. UC24-RO SEALED SYSTEM PARTS LOOKUP EXERCISE
1. EC24/S
2. EC24/S INTERNAL GRINDER AND GENERATOR PARTS LOOKUP EXERCISE
3. EC24/S INTERNAL HEATING ELEMENT AND POWER BOARD PARTS LOOKUP EXERCISE
4. CSO24 & CSO30
5. CSO COOKING SPACE PARTS LOOKUP EXERCISE
6. CSO WATER CONDUIT SYSTEM PARTS LOOKUP EXERCISE
7. CSO30 DOOR PARTS LOOKUP EXERCISE
8. CSO30 (RETRACTABLE HANDLE) GENERAL AND PANEL PARTS LOOKUP EXERCISE
9. COOKTOP
10. CE365 TOP CONTROLS AND BURNER PARTS LOOKUP EXERCISE
11. CE365 WIRE HARNESS PARTS LOOKUP EXERCISE
12. CG365P PARTS LOOKUP EXERCISE
13. CW24
14. WOLF CUP WARMING DRAWER PARTS LOOKUP EXERCISE
15. WOLF CW24 OPENING SYSTEM ASSY PARTS LOOKUP EXERCISE
16. WOLF CW FAN ASSEMBLY PARTS LOOKUP EXERCISE
17. DF30
18. DF30 BULLNOSE & MANIFOLD PARTS LOOKUP EXERCISE
19. DF30 CAVITY & SIDE PARTS LOOKUP EXERCISE
20. DF30 RANGE TOP PARTS LOOKUP EXERCISE
21. DF30 DOOR PARTS LOOKUP EXERCISE
22. DF30 REAR AND RISER PARTS LOOKUP EXERCISE
23. GR60
24. GR60 DOOR PARTS LOOKUP EXERCISE
25. GR60 DRESS PANEL PARTS LOOKUP EXERCISE
26. GR60DG FRONT PANEL PARTS EXERCISE
27. GR60 MANIFOLD PARTS EXERCISE
28. GR60 OVEN PARTS EXERCISE
29. GR60 REAR PARTS EXERCISE
30. IR365
31. IR365 CAVITY & SIDES PARTS LOOKUP EXERCISE
32. IR365 DOOR PART LOOKUP EXERCISE
33. IR365 MANIFOLD PARTS LOOKUP EXERCISE
34. IR365 REAR PARTS LOOKUP EXERCISE
35. IR365 TOP PARTS LOOKUP EXERCISE
36. MC24
37. MC24 CONTROL PANEL PARTS LOOKUP EXERCISE
38. MC24 DOOR PARTS LOOKUP EXERCISE
39. MC24 OVEN CAVITY PARTS LOOKUP EXERCISE
40. MDD
41. MDD CAVITY PARTS LOOKUP EXERCISE
42. MDD CONTROL PANEL PARTS LOOKUP EXERCISE
43. MDD DOOR PARTS LOOKUP EXERCISE
44. MDD ELECTRICAL PARTS LOOKUP EXERCISE
45. BBQ
46. BBQ CHASSIS PARTS LOOKUP EXERCISE
47. BBQ MANIFOLD AND FRONT PANEL PARTS LOOKUP EXERCISE
48. BBQ CART PARTS LOOKUP EXERCISE
49. HOODS
50. HOOD PARTS LOOKUP
51. CT HOODS AND DD VENTILATION PARTS LOOKUP EXERCISE
52. E SERIES OVEN
53. E SERIES BAKE PAN LOOKUP EXERCISE
54. E SERIES OVEN BACK PARTS LOOKUP EXERCISE
55. E SERIES OVEN CAVITY PART LOOKUP EXERCISE
56. E SERIES OVEN DOOR PARTS LOOKUP EXERCISE
57. E SERIES OVEN MODULE PARTS LOOKUP EXERCISE
58. E SERIES OVEN TRIM PARTS LOOKUP EXERCISE
59. WD30
60. WD30 COSMETIC PARTS LOOKUP EXERCISE
61. WD30 ELECTRICAL PARTS LOOKUP EXERCISE
62. VS24
63. VS24 DRAWER ENCLOSURE PARTS LOOKUP EXERCISE
64. VS24 UPPER DRAWER PARTS LOOKUP
65. SPO24
66. SPO24 CAVITY 1 PARTS LOOKUP EXERCISE
67. SPO CAVITY 2 PARTS LOOKUP EXERCISE
68. SPO24 CONTROL PANEL PARTS LOOKUP EXERCISE
69. SPO24 & SPO30 DOOR PARTS LOOKUP EXERCISE
70. SPO24 OUTER CASE PARTS LOOKUP EXERCISE
71. INTEGRATED MODULES
72. CE152T PARTS LOOKUP EXERCISE
73. CG152TFS PARTS LOOKUP EXERCISE
74. CI152T PARTS LOOKUP EXERCISE
75. FM15TFS PARTS LOOKUP EXERCISE
76. GM15TFS PARTS LOOKUP EXERCISE
77. MM15TFS PARTS LOOKUP EXERCISE
78. SM15TS PARTS LOOKUP EXERCISE
79. TM15TFS PARTS LOOKUP EXERCISE
80. SRT484CG
81. SRT484CG PARTS LOOKUP EXERCISE
82. L SERIES OVEN
83. BACK VIEW SINGLE AND DOUBLE OVEN PARTS LOOKUP EXERCISE
84. OVEN CAVITY SINGLE AND DOUBLE PARTS LOOKUP EXERCISE
85. OVEN CONTROL PANEL SINGLE AND DOUBLE PARTS LOOKUP EXERCISE
86. OVEN DOOR PARTS SINGLE AND DOUBLE PARTS LOOKUP EXERCISE
87. OVEN MODULES SINGLE AND DOUBLE PARTS LOOKUP EXERCISE
88. SIDE AND BASE SINGLE AND DOUBLE OVEN PARTS LOOKUP EXERCISE
1. DW2450
2. DW2450 Door Parts Exercise
3. DW2450 Exterior and Interior Parts Exercise
4. DW2450 Upper Rack Parts Exercise
5. DW2450 Middle Rack Parts Exercise
6. DW2450 Lower Rack Parts Exercise
7. DW2450 Sump Parts Exercise
8. Dw2450 Unit Base Parts Exercise
1. Common Parts
2. Cheat Sheets
3. Parts Pictures
4. Part Identification Test
5. Multiple Parts Names
6. Multiple Parts Names Quiz
1. Creating a Business Partner
1. Service Central Training & Resource
2. Sub-Zero Parts Lookup Training Video
3. Sub-Zero Parts Lookup No Serial# Training Video
4. Wolf Lookup Training Video
5. Model & Serial# Exercise
6. Provide the Model#, Date of Install, and Owner
7. Parts Verification Exercise
8. Parts Lookup Exercise
1. Overview
2. Exercise
1. Walkabout Resource Training with Exercise
1. Comnet Training & Resource
2. Comnet Training Video
3. Comnet Quiz
1. ALPHA PHONETICS
2. Call Flow Training and Resource
3. Phone Extensions
4. Additional Phone Numbers
5. Quality Assurance (QA) Checklist
6. Yealink Phone Quick Start Guide
1. 2024 Freight Program
2. Creating a UPS Call Tag
1. UC-15 WATER PARTS LOOKUP
2. Old Wolf Hood Parts Breakdown (2001)
3. No Charge Parts for Non-Authorized
4. Handle Style Info
5. Dual Fuel (DF) Harness Names
6. Wolf Conversion Kits

About this course

Free
288 lessons
0.5 hours of video content

Discover your potential, starting today

Enroll today

Great Plains CSR Orientation

Course curriculum

Introduction

Our Mission Statement and Core Values

HISTORY

Company Office Staff

Territory

Product Knowledge | Model | Sub Zero

Product Knowledge | Model | Wolf

Product Knowledge | Model | Cove

Model Breakdown Exercise

Serial Number Location

Warranty

Parts Knowledge | Part Names | Sub-Zero

Parts Knowledge | Part Names | Wolf

Parts Knowledge | Part Names | Cove

Parts Lookups | Sub Zero

Parts Lookups | Wolf

Parts Lookups | Cove

Parts Knowledge (Additional Information)

SAP

Resources | Service Central

Resources | Answer Advisor

Resources | Walkabout

Resources | Comnet (Order Management)

Phone Training

Policies & Procedures

Continued Education

About this course

Discover your potential, starting today